Smart automation with human oversight
Not every question should get an automatic response. Owl knows when it's confident and when it needs a human. You control the thresholds.
Set your comfort level. Higher threshold means more moderator review, lower means more automation.
See exactly why Owl is confident or uncertain about each response.
Low-confidence questions are escalated smoothly without frustrating users.
Confidence improves as Owl learns from moderator decisions.
A user asks a question in a monitored channel.
The bot searches for relevant answers and calculates a confidence score.
High confidence: auto-respond. Medium: suggest to mods. Low: escalate to humans.
Moderator decisions (approve/reject/edit) improve future confidence calculations.
By default, >80% auto-responds, 50-80% goes to moderators, <50% escalates. You can adjust these.
Moderators can mark any response as incorrect. This immediately prevents similar mistakes and lowers confidence for that topic.
Yes. You might want stricter thresholds for sensitive channels and more automation for general support.
Get started for free and see how Owl can transform your Discord support.